What support is in place for me once my company moves to Ravon Business VoIP products?
A single team, Ravon Business VoIP Sales Support, supports all VoIP orders. They bring the following expertise to your VoIP experience:
- Track milestones, communicate to team, and drive the order(s) to completion.
- Work with the Account team to assure the technical solution best fits the business case.
- Support all your issues following installation.
- Ravon Business VoIP Sales Support is available prior to and following your installation. They will work with you to maintain the features and setup that your business requires.
What Management/Administrator features are available with Ravon Business's VoIP products?
Administrators can manage enterprise settings using our Ravon Web Portal to make provisioning changes and administer features and calling treatments. Administrators can also access call reporting details via the Web interface.
Will my phone numbers remain the same? What about DID and toll-free numbers?
Yes, these numbers will remain the same.
Can you originate and terminate toll-free traffic with Ravon's VoIP products?
Yes, toll-free traffic can originate and terminate. Advanced toll-free features, such as Enhanced Call Routing, are currently in development.
What security features are in place?
Authentication and Validation are the primary security features used by the phones. Authentication validates the usernames and passwords to ensure only trusted users are on the network. For IP Phones, authentication is performed by SIP digest user authentication. For a PBX with a router/gateway, authentication is performed via IP Sec.
Does the voice prioritization used to preserve QoS ever interfere with data traffic?
It typically does not. Data packets may experience some delay under Quality of Service (QoS) voice packet prioritization, but it should not affect delivery in a noticeable way.
How would you compare the voice quality for this service to that of regular PSTN service?
The quality is comparable to regular Public Switch Telephone Network (PSTN) service. We manage QoS using equipment on the customer premise, as well as in our network.
The benefits of this solution include:
- High quality voice calls
- Voice traffic is prioritized over data for inbound and outbound traffic
- Eliminates the need to overprovision bandwidth
- Enhances router performance by offloading QoS function
